FAQ's
🛍️ Product FAQs
What is the Veloura Makeup Organizer?
Veloura is a rotating beauty organizer designed to keep makeup, skincare and other everyday essentials neatly arranged and easy to access.
Does it rotate 360°?
Yes. The organizer features a 360° rotating design so you can easily access items from different sections.
How many compartments does it have?
It has 3 internal storage sections to help keep different essentials organized.
What can I store inside it?
You can store makeup brushes, lipsticks, skincare products, nail paints, perfumes, hair accessories, jewellery and other small personal-care essentials.
Can I use it in the bathroom?
Yes. It can be used to organize suitable bathroom and personal-care essentials as well as makeup.
What are the dimensions?
The organizer is approximately 27 cm tall and 12.2–12.5 cm wide, depending on the product version.
Does it come assembled?
The product is designed for easy setup. Follow the included product instructions if assembly is required.
Is the cover removable/openable?
Yes. The transparent cover opens to provide convenient access to the stored items.
Is it dustproof?
The covered design helps protect your stored essentials from everyday dust.
Is it waterproof?
It is not marketed as waterproof. The cover can help protect against light everyday splashes, but it should not be submerged or exposed to heavy water.
🚚 Delivery FAQs
How long will my order take to arrive?
Orders are generally delivered within 7–10 business days in India.
Do you offer free shipping?
Yes, standard shipping is currently free for eligible orders within India.
Will I receive a tracking number?
Yes. Tracking information will be provided once your order has been shipped and tracking becomes available.
Can I track my order?
Yes. Once your order is shipped, you'll receive tracking information that you can use to follow its delivery status.
Do you deliver across India?
Yes, we currently ship to eligible locations across India.
Can I change my shipping address after placing an order?
Contact us as soon as possible after placing your order. Once an order has been processed or shipped, the address may not be changeable.
💳 Payment FAQs
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available on eligible orders in India.
What online payment methods do you accept?
You can pay securely using available payment methods such as UPI, debit/credit cards, net banking and other options displayed at checkout.
Is my online payment secure?
Yes. Online payments are processed through our secure payment gateway.
Will I receive an order confirmation?
Yes. After successfully placing your order, you'll receive an order confirmation with your order details.
🔄 Returns & Support FAQs
What if my product arrives damaged?
Contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We'll review the issue and assist you with the appropriate resolution.
What if I receive the wrong product?
Contact us within 48 hours of delivery with photos/videos of the product you received. We'll help resolve the issue.
Can I return the product if I change my mind?
Returns are subject to our Return & Refund Policy and the applicable product/fulfillment conditions. Please check our full Return & Refund Policy before ordering.
How do I contact Veloura?
You can reach us at support@shopveloura.online.
How quickly will customer support respond?
We'll aim to respond to customer enquiries as soon as possible during our support hours.