Refund policy
Return & Refund Policy
Last updated: September 20, 2026
At Veloura, we want you to be happy with your purchase. If your order arrives damaged, defective, incorrect, or has a significant issue that makes it different from what was described on our website, please contact us so we can help.
Eligibility
To request a return or replacement:
- Contact us within 48 hours of delivery.
- Provide your order number and a clear description of the issue.
- For damaged, defective, or incorrect products, please provide clear photographs and, where requested, an unboxing video showing the condition of the package and product when received.
- The product should be unused and in its original condition and packaging, except where the issue itself prevents this.
Damaged or Incorrect Orders
If your product arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible.
After reviewing the issue, we may provide a replacement or refund, depending on the circumstances and product availability.
Change-of-Mind Returns
Returns for simply changing your mind, ordering by mistake, or no longer wanting the product are subject to the return eligibility and conditions applicable to the product and fulfillment partner.
Please contact us before sending anything back. Do not return a product without receiving return instructions from Veloura.
Refunds
If your refund is approved, the refund will be processed to the original payment method where possible.
Refund processing time may vary depending on your payment provider or bank.
For Cash on Delivery orders, we may request appropriate bank/UPI details to process an approved refund.
Return Shipping
If the return is due to an incorrect, damaged, or defective product attributable to the fulfillment of your order, Veloura will determine the appropriate return arrangement.
For other eligible returns, any applicable return shipping cost will be communicated before the return is processed.
Non-returnable situations
A return or refund may not be available where:
- The product has been used, damaged, or altered after delivery.
- The product is returned without prior approval.
- The customer cannot provide sufficient information to verify the reported issue.
- The issue results from improper use, accidental damage, or normal wear and tear.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
How to request help
Email us at:
Please include your order number, registered email/phone number, photographs/videos of the product, and a description of the issue.