Shipping policy
Shipping Policy
Last updated: September 20, 2026
At Veloura, we aim to process and dispatch orders as quickly as possible.
Order Processing
Orders are generally processed after successful payment confirmation or confirmation of a Cash on Delivery order.
Orders may require additional processing time during periods of high demand, holidays, or unforeseen operational delays.
Delivery Time
Estimated delivery time is generally:
7-10 business days
Delivery times are estimates and may vary depending on the customer's location, courier availability, weather, holidays, operational delays, or other circumstances beyond our control.
Shipping Charges
Free shipping is currently available on eligible orders within India.
If any additional shipping charge applies to an order, it will be displayed before checkout.
Order Tracking
Once your order has been dispatched and tracking information becomes available, we may provide the applicable tracking information through email, SMS, WhatsApp, or the order status page.
Because orders may be fulfilled through third-party logistics/fulfillment partners, tracking information may become available after the order has been dispatched.
Delivery Attempts
Please ensure that the shipping address and contact details provided during checkout are accurate.
If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the order is refused, additional delivery attempts or re-shipping may be subject to applicable courier and order conditions.
Delays
If your order is delayed significantly, please contact us at:
We will assist you in checking the shipment status.
Third-Party Fulfillment
Orders may be fulfilled and shipped through third-party fulfillment or logistics partners located within India.
This allows us to process and deliver orders to customers efficiently.